Our Promise to You

We want every Pawzn purchase to feel easy and risk-free. Here's everything you need to know.

Shipping

• Processing time: Orders are processed within 1–2 business days.
• Delivery time: 3–7 business days for standard shipping within the United States.
• Tracking: You'll receive a tracking number by email once your order ships.
• Free shipping: On all orders over $50. A flat $4.99 rate applies under $50.

Returns

• 30-day return window: Not happy with your purchase? Contact us within 30 days of delivery.
• Condition: Items must be unused and in original packaging.
• Process: Email us at contacto@pawzn.shop with your order number and reason. We'll guide you through the next steps.
• Refund timeline: Refunds are processed within 5–7 business days after we receive the returned item.

Our Satisfaction Guarantee

If a product doesn't work for your pet, we want to make it right. Reach out and we'll offer a replacement, store credit, or full refund.

We stand behind everything we sell.

Questions?

Email us at contacto@pawzn.shop. We respond within 24 hours on business days.